Building insights in under 1 minute
Water leaks are one of the top reasons for insurance claims. Our top tip: TAKE PICTURES. The "needle in the haystack" will be the photo that proves what caused the leak, especially when it comes to plumbing or other pipe leaks.
Examples: Leaking faucet valve under the sink; dripping fire sprinkler head; frozen burst pipes, radiant floor piping leaks.
Sometimes, the damage is amazing... but what caused it? Your insurance policies have lots of "disclaimers" and lots of ways to deny coverage, so having a photo of the culprit and understanding how long it leaked are important.
The 50-year-old faucet or supply line under the sink that is corroded and at the "end of its useful life" is going to be a fight. The sprinkler head fixture replacement that the installer "fixed" but didn't allow the glue to dry sufficiently, is going to be a fight.
The "shattered" plastic pipe from a freeze event will usually be covered, but they'll need a photo of the shattered pipe.
Problems to be aware of:
- Most insurance policies cover "sudden and accidental" bursts/leaks but do not cover "continuous and long-term seepage" (more than 14 days).
- Most remediation companies are there to clean up the mess, but don't fully understand that the need for proof of loss to make sure you have insurance coverage...everything gets hauled away or put in the dumpster.
- Report your leaks - don't delay because of the 14-day requirement.
Helpful tips:
- Take photos of the problem so at least you have photos in your possession.
- Have the plumber or installer make a note of "why they had to fix something" during their service call on their billing report. Also have the mitigation company do this during their service call.
- Consider installing a few remote battery-powered water sensor alarms around water heaters, under sinks, and in vacation homes that aren't used all the time. (You can find these on Amazon)
- Understand what type of plumbing system supply piping you have, the white cpvc "Goldbond" brand used in the 90's has problems. The original galvanized pipe used in the 50's-60's eventually rusts out. Older original Pex piping used in the 90's and forward had some connection problems. Some of the valves or fittings on a variety of materials have been "recalled" due to defect. Visually assessing your system is good to know for your future maintenance needs. Copper and newer Pex are great options.
- Water heaters are going to fail and leak, put them in a pan with a drain line to be safe.
Summary:
Understand your risks, do the little things to prevent bigger problems, and get the documentation of why and you will have a better building and an easier time getting your water loss covered by insurance.